VIPS.AERO General Terms and Conditions
“VIPS.AERO” LTD,
Registration Number: 13277411,
address: UK, London, London Road, Centurion House,
Staines-upon-Thames TW18 4AX
Tel: +442045772577 e-mail: cc@vips.aero
Section 1. Introduction
1. These terms and conditions (“Terms”), together with our Privacy policy and Cookie policy, govern your access to and use of our website https://vips.aero/en/.
Please read these Terms of use carefully before accessing, using or obtaining any materials, information, products or services. By accessing the VIPS.AERO website, mobile app (“Website”), you agree to be bound by these Terms. If you do not accept all of these Terms, then you may not use our Website.
2. In these Terms, “we”, “us”, “our”, “VIPS.AERO” refers to “VIPS.AERO” LTD, English company with registration number 13277411 and with address for correspondence purposes at UK, London, London Road, Centurion House, Staines-upon-Thames TW18 4AX. “You”, “your”, “user’’ refers to you, the user of Website and all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, if applicable.
3. When you make a purchase on the Website, you agree to accept these Terms. We may modify these Terms for any reason at any time by posting a new version on Website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Website following the posting of modified Terms will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with Website in any way, your only recourse is to immediately terminate use of Website.
4. You hereby declares that you are an adult (at least 18 years of age) and have the legal capacity to be bound by this agreement and to use this Website in accordance with these Terms. We expressly warns the User that by using the Website to make a booking, he is concluding a contract with payment obligations.
Section 2. Use of Website
5. You are responsible for maintaining the secrecy of your passwords, login and account information. You will be responsible for all use of Website by you, anyone using your password and login information (with or without your permission). All information that you provide to us must be accurate and up-to-date (even if you use the Website without registering). If any of your information changes, you must immediately update it. If you have reason to believe that your account is no longer secure (e.g., loss, theft or unauthorized disclosure or use of your information or computer or mobile device used to access Website), you must promptly change your personal information that is affected.
6. This Website is solely and exclusively for the User's personal use. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial purposes. The User agrees not to use this Website for illegal or prohibited purposes. In particular, you accept that will only use this Website for yourself and that the products or services purchased through this Website will be for your own use or consumption, or the use or consumption of persons on behalf of whom you are legally authorized to act. The User shall not resell to third parties products or services purchased through this Website.
7. You may only use Website to search for legitimate deals; you may not use our Website to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand.
8. Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we reasonably suspect that you have breached these Terms in any way, we may at any time without notice: temporarily suspend your access to Website; permanently prohibit you from accessing Website; suspend or delete your account on Website.
Where we suspend or prohibit or block your access to Website or a part of Website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
9. You may see advertising material submitted by third parties on Website. Each individual advertiser is solely responsible for the content of its advertising material and we accepts no responsibility for the content of advertising material, including, without limitation, any errors, omissions or inaccuracies.
10. Our Website may contain links to other websites that we do not operate or control and for which we are not responsible ("Other Websites"). We provide these links for your reference and convenience and do not endorse the contents of Other Websites and accept no responsibility for them or for any loss or damages that may arise from your use of them. You should refer to the separate terms of use, privacy policies, and other rules posted on Other Websites before you use them. You agree not to create a link from any website, including any website controlled by you, to Our Website.
Section 3. Booking conditions. Price and payment.
11. A “booking” means any order for services you make on Website, which is confirmed by us. When you make a booking via this Website, the contract will be between the Supplier and you, and not between VIPS.AERO and you. We is therefore not a party to the contractual relationship in relation to the services you order on Website.
The term “Supplier” mean airports, handling companies and other our partners providing services that can be booked on Website
12. After you confirm your booking, you will receive a confirmation email with a booking number. Your contract in relation to the services ordered will come into existence this moment. This will usually be within a few minutes of payment.
13. When you make a booking, we will arrange for you to enter into a contract with the Supplier of your chosen services. Your booking with us is subject to these Terms and the terms and conditions of the relevant Supplier you contract with. The Supplier's terms and conditions may limit and/or exclude the Supplier's liability to you.
When you make a booking we act as an agent on behalf of the Supplier of your chosen serves.
As agent, we accept no responsibility for the acts or omissions of the Supplier or for the services provided by them. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the services that we pass on to you in good faith.
The identity of the relevant Supplier and the terms and conditions applicable to your booking with them (“Supplier Terms”) will be notified to you at the time of booking and you should ensure that you read and fully understand them before completing your booking.
You agree to comply in full with all applicable Supplier Terms. You acknowledge that breaching Supplier Terms could result in the cancellation of booking and additional charges.
14. When placing your booking you must provide us with all information, which we require. You must also ensure that all information that you provide is accurate.
When you make a booking with us, the first named person on the booking agrees on behalf of all persons named on the booking that they have read these terms and have the authority to and does agree to be bound by them; consent to our use of personal data in accordance with our Privacy policy. The first named person on the booking is authorized on behalf of all persons named on the booking to disclose their personal details to us, and declares that all members of the party are of the appropriate age to purchase those services, where applicable; and accepts financial responsibility for payment of the booking on behalf of all persons named on the booking, if applicable.
15. You can access information about your bookings in the account area at any time.
16. The total price of your booking will be shown once you have selected all the specific services you would like to acquire. Such price will include the price of all services selected and VIPS.AERO's service fees.
VIPS.AERO's service fees are independent of the price of the services and non-refundable in any case, as they are charged for the service provided by VIPS.AERO for the search and assistance in the booking process.
VIPS.AERO may also charge additional service fees if you make a booking by phone or request changes or refunds. You will be advised of any fee before you confirm your booking. Until you make effective the full payment, you will not be able to receive your services.
17. The price of the any services includes all government taxes as applicable at the time of booking that do not have to be paid locally. Taxes fluctuate in line with exchange rates. Those that have to be paid locally by you are extra and are your responsibility. You will be advised of the amount of any such local charges where known by us before your booking is confirmed.
18. Payments can be made by all major debit and credit cards as detailed on the Website. Payment methods other than those stated on the Website will not be accepted. We may receive prices from the Supplier in a currency other than the currency you select on the Website (GBP, EUR, USD). In such cases, we convert the currency of the Supplier's price and display it on the Site in the currency of your choice (GBP, EUR, USD). Therefore, the amount withdrawn from your card may differ slightly from this amount, as it depends on the exchange rate. Your card issuer may also levy a non-sterling exchange fee to process the transaction. We will not be liable for any fees relating to varying exchange rates and card issuer fees.
19. Prices are confirmed at the final step of the booking path at the point when you click “Submit Order” and you will have all necessary information on the final full price before paying.
20. Your rights to make changes to your confirmed booking. If, after we have issued you with a booking confirmation, you wish to make an amendment to your booking, please contact us in writing at we.care@vips.aero. We will contact the Supplier and let you know if the change is possible. Please note: amendments to bookings can only made in accordance with the Supplier's terms. If the amendment is possible, we will let you know about any changes to the price or anything else which would be necessary as a result of your requested amendment and ask you to confirm whether you wish to go ahead with the amended booking. If the Supplier or we cannot make the amendment or the consequences of making the amendment (such as an increased price) are unacceptable to you, you can opt out of changes or cancel your booking.
Our fee. Where your requested change can be met, you must pay all costs and charges incurred or imposed by the Supplier together with an our fee per change per person before the change can be made.
Not all arrangements can be amended. Please note that certain cannot be changed or transferred after they have been confirmed and any change could incur a cancellation charge of up to 100% of the cost of the serves and require you to re-book.
21. Your right to cancel your confirmed booking. You may cancel your confirmed booking at any time prior to before the start time of the service.
Please note cancellations of bookings can only be accepted in accordance with the Supplier Terms.
Please note a right to change your mind and cancel your booking within 14 days and receive a refund under the Consumer Contracts Regulations 2013, does not apply to travel arrangements.
You can cancel a confirmed booking yourself on the Website or let us know by doing one of the following:
Phone or email. Call customer services on +442045772577 or email us at we.care@vips.aero. Please provide your name, home address, booking number and, where available, your phone number and email address.
By post. Write to us at the postal address: UK, London, London Road, Centurion House, Staines-upon-Thames TW18 4AX, including your booking number and your name and address. Such notification will only be effective on receipt by us.
Our cancellation fee. If you cancel a confirmed booking, you must pay us the cancellation fee and any cancellation fees charged by the Supplier. Cancellation fees will be indicated at the time of booking.
22. If you fail to cancel your booking before the start time of the service or of you fail to comply with the Supplier Terms, we on behalf of the Supplier reserves the right to make a “no-show” charge of up to 100% of booking.
23. We reserve the right to cancel your booking immediately in the event we have reasonable grounds to believe it is fraudulent, in such circumstances, you will not be charged or any money shall be refunded to you. We will have no liability whatsoever for any loss in such circumstances. In such circumstances, we will attempt to contact you, using the email address you provided at the time of booking, or your bank to inform you of the cancellation.
24. Please note that since we act as a booking agent on behalf of the Supplier we have no liability to you in the event the Supplier makes a change to or cancels your confirmed booking.
We will, where we become aware of such issue, inform you as soon as reasonably possible if the Supplier needs to make a significant change to your confirmed booking or to cancel your booking. We will also liaise between you and the Supplier in relation to any alternative offer by the Supplier and where possible, assist you in obtaining a refund from the Supplier, but we will have no further liability to you.
Where the Supplier refunds your booking amount, we will forward this on to you, but only when we have received that refund from the Supplier. We cannot refund any amount to you if we have not received the same from the Supplier.
We do not refund for non-attendance of a booking directly or indirectly associated with communicable disease, including Covid-19.
Please note to the obligatory conditions for refund: you must make all arrangements to arrive in time to attend the booking; at the time of booking you must not be aware of any reason, which may lead to a refund request; you must take all reasonable precautions or make reasonable alternate arrangements to prevent or reduce any refund request. You may need to evidence these circumstances.
In the event that a refund is due to You, the relevant refund amounts will be transferred back to the payment card used to make the original booking.
Section 4. Intellectual Property
25. All of the content on the our Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by “VIPS.AERO” LTD or its content providers and is protected by national and international industrial and intellectual property regulations.
26. If you believe any of the content on Website violates your copyright, please notify as in writing. The our contact information is at the top of Terms.
Please include the following information in your notice: identification of the copyrighted work claimed to have been infringed; identification of the claimed infringing material and enough information for us to reasonably locate it on Website (providing the URL(s) of the materials is fine); enough information for we to contact you, such as an address, telephone number, and, if available, an email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
Section 5. Limitation of Liability
27. We offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times.
28. We publishes on its Website various information about the services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers.
29. The limitation of liability of VIPS.AERO is in accordance with the current applicable legislation. In any case, we assumes no liability for any damages arising directly or indirectly from the contract between the Supplier and you relating to the purchase of the service offered on Website.
30. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
31. VIPS.AERO liability for damages shall at all times be limited to the fees received by VIPS.AERO for the services provided. Nothing in this term is intended to affect your rights as a consumer.
32. VIPS.AERO are not liable in the even there are deficiencies with reservations, confirmations and/or execution of any services purchased through VIPS.AERO due to reasons of force majeure.
In these Terms, “force majeure” means a situation which is beyond our or the Supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics (including but not limited to the ongoing impact of the COVID-19 pandemic), fire, airport or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these terms, we have no liability including for compensation, costs and expenses in such situations.
33. Covid-19. You acknowledge that Supplier will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitization, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of your use of services and all measures will be taken with the purpose of securing your safety and those around you.
34. Please note, each destination has its own requirements as far as entry formalities, vaccinations, etc. which can also vary depending on the your nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of VIPS.AERO.
VIPS.AERO will not be liable if you or any person on your booking is denied provide services or charged a fine due to non-compliance with the Supplier Terms or governmental rules and regulations. It is your responsibility to ensure that you meet the passport, visa and health requirements that you are traveling to (including all transit points).
35. Without prejudice to the limitations set out in this section, we shall in no event be liable in respect of any claim in relation to services purchased on Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking.
36. These Terms set out the full extent of VIPS.AERO obligations and liabilities in respect of our services.
37. Nothing in these Terms will limit or exclude any liability: for death or personal injury resulting from negligence; for fraud or fraudulent misrepresentation; in any way that is not permitted under applicable law; or that may not be excluded under applicable law.
38. Your liability to us. Subject to these Terms, you will be responsible and liable to us for all actions, claims, proceedings, costs, damages, losses and expenses (including, without limitation, legal fees) incurred by us, and each of our officers, directors, employees and agents, arising out of or in any way connected with your use of our Website or breach of these Terms.
Section 6. Law and jurisdiction
39. Irrespective of the country from which you access or use Website, to the extent permitted by law these Terms and your use shall be governed in accordance with the laws of England and Wales and you are deemed to have submitted to the non-exclusive jurisdiction of the courts of England and Wales to resolve any disputes which may arise hereunder.
Section 7.General provisions
40. These Terms contain the entire agreement between VIPS.AERO and user in relation to its subject matter and supersede and replace all and any previous terms, conditions, agreements and arrangements in respect of your use of our Services.
If at any time any part of these Terms (including any one or more of the clauses of these Terms or any paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and the validity and / or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.
41. These Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any third party without our prior written consent.
A person who is not a party to these Terms shall have no right to enforce any provision of these Terms.
Last updated: 27 June, 2021
